Management dissertation 1 Essay Example | Topics and Well Written Essays - 1250 words

Management dissertation 1 - Essay ExampleThe policies and the practices within the organizational framework depend highly on its ability to change itself within an intensified competitive environment. (Dragun, n.d) In this research, a definite identical step has been taken in advance in order to establish Sainsburys customer service taking in view both(prenominal) theoretical and its practical implications. Literally speaking on the prompt customer services (Heller, 2005) provided by unalike organizations largely depends on the motivation of the entities within the organization. (Xu, 2007) (Thomas, 2004) Management at Sainsbury has been on a constant lookout man for maintaining quality and price in the various food products. (Analysis on the key factors affecting motivation of the staff at Sainsburys and the effect it has upon customer service, n.d) (Integrated Marketing Communications Campaign on behalf of Sainsburys, 2010) Both go hand-in-hand for better customer satisfaction . Customer needs (Heller, 2005) and specifications are taken into consideration in formulating quality and price. This has always shown in their consistent sales performance with total sales reaching higher than 20K mark in the 2009 fiscal. (Annual Report and Financial Statements, 2009)Before carrying out a steady study on the stated print it becomes important to have a review of the lit on such topic for consideration. (Corporate Objectives, 2009) Therefore, the following melodic theme would lead to a sincere effort of understanding and verifying in fulfilling the objectives the paper is up to. The literature review discussion is followed by methodology, findings and analysis. Finally a summary of the whole study with a mop up is stated.The main aim is to identify the managerial implementation in terms of marketing, selling, advertising and service standards communicated to possible customers at Sainsbury. In short, Service Quality (SERVQUAL) is